Why Instacart is expected to send $60 million in refunds to customers
- - Why Instacart is expected to send $60 million in refunds to customers
December 20, 2025 at 12:38 AM
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FILE - An Instacart logo and an Instacart webpage are seen in New York, Sept. 6, 2023. (Richard Drew/AP)
Instacart will pay $60 million in refunds to consumers under a proposed settlement with the Federal Trade Commission.
Consumers who were charged for Instacart+ memberships without giving express informed consent will be eligible for refunds.
Under a proposed settlement, Instacart is also required to stop misleading customers about delivery costs, refunds and its subscription service.
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The FTC alleges that Instacart falsely advertised “free delivery” on first orders while still charging mandatory service fees. Regulators also accused the company of misleading customers with claims of a “100% satisfaction guarantee,” saying shoppers who experienced late or poor service were often offered small credits instead of full refunds.
While Instacart denies the FTC’s allegations, it agreed to the settlement.
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"We’ve reached a settlement with the FTC to resolve questions they have raised about our services and our membership program," The company said in a statement. "To be clear, though: We flatly deny any allegations of wrongdoing by the agency, and we believe the foundation of the FTC’s inquiry was fundamentally flawed."
A judge still needs to sign off on the settlement.
Source: “AOL Breaking”
